Refund policy

Thank you for shopping with Shop Sphere.
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as received — unworn, unused, with tags, and in its original packaging.

  • You must provide a receipt or proof of purchase.

To start a return, please contact us at shopsphere011@gmail.com.
Returns must be sent to the following address:
📍 14 PHCS, Shangla Hill, Pakistan

Once your return request is accepted, we’ll send you a return shipping label and detailed instructions.
Items sent back to us without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery and contact us immediately at shopsphere011@gmail.com if:

  • The item is defective,

  • Damaged, or

  • You received the wrong product.

We’ll evaluate the issue promptly and make it right.

Exceptions / Non-Returnable Items

Certain products cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized items

  • Personal care goods (e.g., beauty products)

  • Hazardous materials or flammable items

We also cannot accept returns on sale items or gift cards.
If unsure about your item’s eligibility, please contact us at shopsphere011@gmail.com.

Exchanges

The fastest way to get your desired item is to return the item you have and make a new purchase after your return is accepted.

Refunds

Once your return is received and inspected, we’ll notify you regarding approval.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund approval, please contact us at shopsphere011@gmail.com.

📧 Customer Support: shopsphere011@gmail.com
🏢 Return Address: 14 PHCS, Shangla Hill, Pakistan
🌐 Website: https://shopssphere.online/
🏬 Business Name: Shop Sphere